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Consumer Mediation Fees

MEDIATION LASTING UP TO ONE HOUR

This is free to the consumer and the person or organisation being complained about.

MEDIATION LASTING UP TO TWO HOURS

This is free to the consumer. There is a £25 charge for the entity being complained about.

MEDIATONS LASTING OVER TWO HOURS

This is free to the consumer. Mediations which require over 2 hours would be subject to agreement between the mediator and the entity being complained about and take in to account the fees set out in the table below. There is no charge for the appointment of a mediator by the DRS in the event that the parties cannot agree on the appointment themselves.

 

VALUE OF DISPUTE

FEE FOR THE ENTITY BEING COMPLAINED ABOUT

£50,000 or less

£250.00 for a mediation of over 2 hours but up to 4 hours. £75.00 per hour thereafter.

Preparation time - £50.00 per hour.

£50,000 or over but less than £100,000 

£325.00 for a mediation of over 2 hours and up to 4 hours. £90.00 per hour thereafter.

Preparation time - £50.00 per hour

 

£100,000 or over up to £250,000

£400.00 for a mediation of over 2 hours and up to 4 hours. £90 per hour thereafter.

Preparation time - £50.00 per hour

Over £250,000

By agreement with the Mediator

 

 

All of the figures in the table above are subject to VAT if applicable. The fees assume the mediation will complete within the day it begins. Different rates may apply if the mediation moves into a second day. Travel time will be charged to the entity being complained about at £50.00 per hour.

The above fees do not include room hire, refreshments or secretarial charges if incurred.

If the value of the dispute cannot be ascertained the Mediator’s charge will be £80.00 per hour for the mediation and £50.00 per hour for preparation and travel.